Section 31
Alternate dispute resolution
Lets the Board refer a complaint to mediation where a dispute is suited to it.
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What it says
- 01
- Where the Board considers that a complaint may be resolved by mediation, it may direct the parties to attempt resolution through mediation or any other dispute resolution process.
Read next
s.27Powers and functions of the BoardSets out what the Board actually does: acts on breach intimations and complaints, inquires, directs remedial measures and imposes penalties.s.32Voluntary undertakingLets the Board accept a voluntary undertaking at any stage, which bars proceedings on its contents but binds the giver.
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